Refund Policy

Returns and Refunds

Thank you for shopping at Ismail 226 Aksesori Enterprise. We want to ensure your satisfaction with every purchase. If you are not entirely satisfied with your order, we’re here to help.

Eligibility for Returns

To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. Items must be returned within 30 days from the date of purchase.

Initiating a Return

  1. Contact our Customer Support Team at [email protected] within 30 days of receiving your order to request a return authorization.

  2. Please include your order number, a detailed explanation of the reason for the return, and any relevant photos.

  3. Our Customer Support Team will provide you with instructions on how to return the item.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is a result of our error (e.g., you received a defective or incorrect item).

Refund Process

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 7 days.

Exchanges

If you received a defective or damaged item and need to exchange it for the same item, contact our Customer Support Team at [email protected].

Non-Refundable Items

Certain items are non-refundable, including:

  • Gift cards
  • Downloadable products
  • Final sale items

Contact Us

If you have any questions about our Refund Policy, please contact us at [email protected].

Changes to this Refund Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website.

Thank you for shopping with Ismail 226 Aksesori Enterprise.